Refund & Returns Policy

Returns, Order Cancellations and Problems With an Order

Last updated: 2 August 2026

At The Girth Guru, customer satisfaction, product integrity and privacy are important to us. Because our products are personal-use items supplied with sealed components, certain hygiene restrictions apply once a product seal has been opened.

This policy explains when an order may be cancelled, when an unopened product may be returned, how we handle damaged, faulty or incorrect goods, and when a refund may be issued. It should be read before placing an order through the Girth Guru shop.

Nothing in this policy is intended to restrict or exclude rights that cannot legally be excluded under applicable consumer law. Our Terms and Conditions contain further information about purchases made through the website, while our Privacy Policy explains how information supplied during a return or refund enquiry is handled.

Cancelling an Order Before Dispatch

You may ask to cancel an order before it has been dispatched. Please contact The Girth Guru as soon as possible and include your order number, full name and the email address used at checkout.

We process orders promptly, so we cannot guarantee that a cancellation request will be received before dispatch. If we confirm that the order has been cancelled before dispatch, the amount paid will be returned to the original payment method.

If the parcel has already entered the dispatch process, the order may still qualify for cancellation and return under the rules below. Dispatch by itself does not automatically remove every cancellation right.

Your Right to Cancel an Eligible Online Order

For most eligible online purchases, a UK consumer may notify us that they wish to cancel within 14 days beginning the day after the goods are received. A reason is not required. After notifying us, the eligible goods should normally be sent back within a further 14 days.

The cancellation right is subject to legal exceptions. In particular, sealed goods that are not suitable for return for health-protection or hygiene reasons may cease to be returnable if their protective seal is broken after delivery.

To preserve a possible change-of-mind return, do not open, remove, damage or tamper with the seals on the filler, sterile components, numbing product or any other hygiene-protected item. You may inspect the external parcel and product packaging without opening the protected product seals.

Hygiene-Sealed and Personal-Use Products

Girth Guru kits contain personal-use products and sealed components. For hygiene, safety and customer protection, we cannot resell a kit as new once a relevant protective seal has been broken, removed or tampered with after delivery.

Accordingly, a change-of-mind return will normally only be accepted where:

• The cancellation request is made within the applicable cancellation period

• The goods remain unused

• All hygiene and protective seals remain completely intact

• The kit is complete, with all products, equipment, instructions and accessories present

• The goods are returned in suitable protective packaging

• The order can be identified from the order number and customer details

Opening the outer delivery box, opening or breaking a hygiene seal may remove the change-of-mind cancellation right for the affected product.

The hygiene exception does not remove your rights if an item is faulty, damaged, unsafe, incorrectly supplied or not as described. Those situations are handled separately below.

How to Request a Return

Before sending anything back, please use our customer support page to tell us that you wish to cancel or return an order. This allows us to confirm eligibility, identify the order and provide the correct return instructions.

Please provide:

• Your order number

• Your full name and the email address used for the order

• The product or products you wish to return

• The date the parcel was delivered

• Confirmation that all hygiene and protective seals remain intact

• Your reason for contacting us, where relevant to a damaged, faulty or incorrect item

Do not send a return to an address found elsewhere without first obtaining the correct return instructions. Unauthorised or incorrectly addressed returns may be delayed or may not reach the appropriate returns location.

Returning Eligible Unopened Goods

Once a return has been accepted, package the goods securely and send them using a reliable tracked service. Keep the receipt and tracking information until the return and refund have been completed.

For a change-of-mind return, the customer is normally responsible for the direct cost of returning the goods unless we agree otherwise. We do not accept responsibility for a return that is lost or damaged because it was inadequately packaged or sent without suitable proof of posting.

Where goods are faulty, damaged on arrival, incorrect or not as described, we will provide appropriate instructions and cover reasonable return costs where required.

Refunds for Eligible Change-of-Mind Returns

For an accepted cancellation, we will issue the refund to the original payment method unless another method is expressly agreed. We may wait until the returned goods are received or until acceptable evidence of return is provided, whichever occurs first.

A refund will normally be processed within 14 days of receiving the returned goods or satisfactory evidence that they have been sent back. Your bank, card provider or payment service may then require additional time to display the funds.

Where standard delivery was charged, the refundable delivery amount is limited to the cost of the least expensive standard delivery option offered. The Girth Guru currently provides free worldwide shipping as standard, so there will normally be no standard outbound delivery charge to reimburse.

We may make a lawful deduction for a reduction in value caused by handling beyond what would reasonably be permitted when inspecting goods in a shop. This does not change the separate hygiene restriction that can apply once protected seals have been opened.

Damaged, Faulty or Incorrect Items

Every order should arrive as described and with the correct contents. If your parcel arrives damaged, contains the wrong item, is missing a listed component or appears faulty, please contact our support team as soon as reasonably possible.

Where possible, report visible transit damage or an incorrect order within 48 hours of delivery. Prompt reporting helps us investigate the parcel and resolve the matter quickly, but the 48-hour request does not remove or shorten any statutory rights you may have.

To help us assess the issue, we may ask for:

• Your order number and delivery date

• A clear description of the problem

• Photographs of the outer parcel, shipping label, seals and affected item

• Details of any missing or incorrect components

• Confirmation that the product has not been used where use is not necessary to identify the problem

Depending on the circumstances and the rights available, an appropriate resolution may include replacement, repair where applicable, a full or partial refund, or store credit if you freely choose and agree to that option. Store credit will not be imposed where a monetary refund is legally due.

Faulty Goods and Statutory Rights

Goods supplied to UK consumers must be of satisfactory quality, fit for their intended purpose and match their description. If goods do not meet these requirements, legal remedies may apply independently of the change-of-mind rules.

For many faulty goods, the short-term right to reject may be exercised within 30 days of delivery. After that period, repair or replacement may be the first available remedy in some circumstances, followed by a price reduction or refund if the issue cannot be resolved appropriately.

The exact remedy depends on the nature of the problem, when it is reported and the applicable law. Opening packaging to discover or demonstrate a genuine fault does not automatically remove statutory rights.

Products That Have Been Used

We cannot accept a change-of-mind return for a product that has been used or for hygiene-sealed goods that have been opened after delivery. Used application equipment, opened filler and opened personal-use components cannot be returned for resale.

Differences in individual results, personal preference or a change of mind after a product has been opened or used do not by themselves make the goods faulty. Information about realistic expectations is available in our frequently asked questions and on each individual product page, including the 10ml Maintenance Kit, 20ml Advanced Kit and 30ml Ultimate Kit.

This section does not affect rights relating to goods that are genuinely faulty, unsafe, damaged, incorrectly supplied or not as described.

Missing Items or Incomplete Orders

If an item listed as part of your kit is missing, contact us before using the remaining contents. Please photograph the full contents received and the parcel packaging so we can compare the order with the packing records.

Once verified, we will arrange an appropriate solution, which may include sending the missing component, replacing the affected product or issuing another suitable remedy.

Delivery Problems and Parcels That Do Not Arrive

Tracking information is normally provided after dispatch. If a parcel appears delayed, lost or delivered to the wrong location, use the details on our contact and delivery information page so we can review the tracking and raise an enquiry where appropriate.

Please do not submit a payment dispute before giving us a reasonable opportunity to investigate a delivery problem. This does not prevent you from exercising any legal or payment-provider rights that apply.

International Orders

Customers outside the United Kingdom may have additional mandatory rights under the laws of their country or region. Nothing in this policy removes rights that cannot lawfully be excluded.

For an eligible international change-of-mind return, the customer is normally responsible for return postage, appropriate customs documentation and any direct return costs unless the goods are faulty, damaged, incorrect or we agree otherwise. Marking and documentation should accurately describe the parcel as returned goods.

Customs charges, import taxes and local handling fees imposed by the destination country are separate from the product price and are not normally refundable by The Girth Guru.

How to Cancel

You may cancel an eligible order by making a clear statement through the Contact The Girth Guru page or by emailing the address shown there. You do not need to use any particular wording, but the message must clearly identify the order and state that you wish to cancel.

A simple cancellation message may include:

1. Your full name

2. Your order number

3. The goods ordered

4. The order date and delivery date, if delivered

5. A clear statement that you wish to cancel the contract

6. The date the cancellation notice is sent

Keep a copy of the cancellation message and any response for your records.

Refund Method and Processing

Approved refunds are normally returned through the payment method used for the original transaction. We will not charge an administration fee for exercising a valid cancellation or statutory remedy.

If the original payment method is no longer available, contact us so that an appropriate lawful alternative can be discussed. For security, we may need to verify information before changing the refund method.

Contact Us About a Return or Refund

For cancellations, damaged parcels, faulty items, missing contents, incorrect goods or refund questions, please use the Contact The Girth Guru page. Include your order number and enough information for us to locate and review the order.

Before ordering, customers can compare the complete range through our penis filler shop and read the website FAQs for additional product and delivery information.

This Returns, Refunds & Cancellation Policy forms part of the purchasing information available on the website and should be read together with our Terms and Conditions.